Conflict Resolution in Industrial Facilities Program discusses different types of conflict that you may encounter on the job, how to find lasting solutions to disagreements, and what to do if conflict threatens to get out of control. In a workplace, conflicts that are handled appropriately can be a source of innovation and positive change… both for employees and the companies they work for. But when conflicts go unresolved, they can raise stress levels, interfere with business, and even lead to physical violence. The program and booklet include understanding workplace conflict, responses that can make things worse, resolving conflicts effectively, how to handle a confrontation and more. The program in the kit comes with a comprehensive leader’s guide, reproducible scheduling & attendance form, employee quiz, training certificate, and training log.